Nothing slips through. Ever.
We automatically catch every high-risk issue, missed SLA, and agent error—so your ops team can respond fast, fix gaps, and stay fully in control. No digging. No delays. No blind spots.
Instant alerts & workflows
We automatically flag SLA breaches, policy violations, and high-risk issues—then route them to the right people with built-in workflows, so nothing slips through the cracks.
High-risk issue detection
Automatically categorize every issue into product or service themes, and surface the top complaints driving churn, frustration, or escalation.
Agent knowledge & Quality gaps
Identify where agents struggle, surface repeat issues, and target training where it matters most.
QA shouldn’t
be in hindsight.
Rulebase reviews every interaction automatically—flagging legal threats, compliance breaches, and customer issues before they escalate.
Guide agents in real time
Real-time help for agents—context, history, and guidance, right when they need it.
All the tools to maintain quality and compliance
From real-time dispute monitoring and SLA tracking to custom scorecards, we flag the issues that matter so your team can focus on fixing them, not finding them.
Say goodbye to blind spots
Automatically flag missed SLAs, unresolved disputes, and compliance risks before they slip through the cracks.
Get insight into what’s hurting your customers
Automatically categorize every issue into product or service themes, and surface the top complaints driving churn, frustration, or escalation.
