Terms and conditions

Terms and Conditions

Effective Date: April 21, 2025

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Rulebase Technologies Inc., located at 111B S Governors Ave, Dover, Delaware, 19904 ("Company," "we," "us," or "our"), concerning your access to and use of our AI-powered fraud detection and QA tools for contact centers and financial services, and any related products or services (collectively, the "Services").

You can contact us by email at [email protected] or by mail at Rulebase Technologies Inc., 111B S Governors Ave, Dover, Delaware, 19904, USA.

By accessing the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted to the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right to make changes or modifications at any time and for any reason. Updates will be posted with the updated "Last revised" date. It is your responsibility to check these Terms periodically.

Table of Contents

  1. Our Services

  2. Intellectual Property Rights

  3. User Representations

  4. Prohibited Activities

  5. User Generated Contributions

  6. Contribution License

  7. Services Management

  8. Term and Termination

  9. Modifications and Interruptions

  10. Governing Law

  11. Dispute Resolution

  12. Corrections

  13. Disclaimer

  14. Limitations of Liability

  15. Indemnification

  16. User Data

  17. Electronic Communications, Transactions, and Signatures

  18. Miscellaneous

  19. Contact Us

  20. Data Protection Compliance

1. Our Services
Rulebase provides AI-driven fraud detection and QA tools as a SaaS offering. The Services are not intended for use in jurisdictions where such use would violate law or require registration. Users accessing from outside the U.S. or EU are responsible for local compliance.

2. Intellectual Property Rights
All source code, databases, software, designs, and related content are the intellectual property of Rulebase. You receive a limited, non-exclusive license for personal/internal business use only. Any unauthorized copying, modification, or distribution is prohibited.

3. User Representations
You confirm that you:

  • Are legally capable and not a minor

  • Will not use the Services for illegal purposes

  • Will not access via automated tools unless authorized

4. Prohibited Activities
You agree not to:

  • Scrape, reverse engineer, or abuse the system

  • Use for harassment, abuse, or exploitation

  • Circumvent security or harm the platform's integrity

  • Compete commercially using our platform

5. User Generated Contributions
You may provide suggestions, feedback, or comments. Rulebase owns all rights to submitted feedback.

6. Contribution License
By submitting content, you grant us a non-exclusive, royalty-free license to use it. You retain ownership, but we may use it without compensation.

7. Services Management
We may monitor, restrict, or remove content and accounts for violation of these Terms. We also reserve the right to manage system integrity.

8. Term and Termination
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

9. Modifications and Interruptions
We may change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

10. Governing Law
These Terms are governed by the laws of the State of Delaware and relevant U.S. and EU regulations.

11. Dispute Resolution
Disputes shall be resolved via binding arbitration in Delaware. No class actions are permitted.

Restrictions:

  • Arbitration shall be limited to disputes between the parties individually.

  • No arbitration shall be joined with other proceedings.

  • No class action procedures allowed.

  • No disputes brought in representative capacity.

Exceptions to Arbitration:
Disputes related to:

  • Intellectual property rights

  • Allegations of theft, piracy, invasion of privacy, unauthorized use

  • Injunctive relief

12. Corrections
We reserve the right to correct errors, inaccuracies, or omissions at any time without notice.

13. Disclaimer
The Services are provided on an “as is” and “as available” basis. You agree that your use of the Services will be at your sole risk. We disclaim all warranties, express or implied. We assume no liability for:

  • Errors or inaccuracies

  • Personal injury or property damage

  • Unauthorized access

  • Interruptions or bugs/viruses

  • Loss/damage from use of content or third-party services linked through the platform

14. Limitations of Liability
Except for liability arising from (i) a party’s gross negligence, willful misconduct, or fraud, (ii) Customer’s payment obligations under this Agreement, (iii) Vendor’s indemnification obligations under Section [X], or (iv) a party’s breach of confidentiality or data protection obligations, each party’s aggregate liability under this Agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid or payable by Customer to Vendor in the twelve (12) months preceding the event giving rise to the claim.

In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenues, or business opportunities, even if advised of the possibility of such damages.

15. Indemnification
You agree to defend, indemnify, and hold us harmless from any third-party claims due to:

  • Your use of the Services

  • Breach of these Terms

  • Violation of any rights, including IP rights

  • Any harmful act toward another user

16. User Data
Data Processed
Rulebase stores limited customer data necessary for service delivery, including Ticket metadata and customer audio recordings. Personally identifiable information (PII) contained in audio is automatically redacted prior to storage.

  1. Hosting

  • For EU/UK clients: data is hosted and processed within the European Union.

  • For US clients: data is hosted and processed within the United States.

  1. Role
    Rulebase acts as a data processor on behalf of the client, who remains the data controller. Rulebase processes data only in accordance with documented instructions.

  2. Sub-processors
    Rulebase engages trusted third-party providers to support service delivery, including:

  • Amazon Web Services (AWS): secure hosting and storage.

  • OpenAI: AI model processing for redaction and QA automation.

  • Cloudflare R2: storage and CDN (where applicable).

  • Monitoring & Analytics Providers: e.g., Helicone, Greptile, PostHog.

  1. Security
    Rulebase implements technical and organizational measures including encryption at rest and in transit, PII redaction, audit logs, and role-based access controls. Rulebase maintains a SOC 2 Type II compliance program and is GDPR compliant.

17. Electronic Communications, Transactions, and Signatures.
You consent to receive communications electronically and agree that all agreements, notices, and records provided electronically satisfy legal requirements. You waive rights requiring original signatures or non-electronic delivery.

18. Miscellaneous

These Terms constitute the entire agreement between you and Rulebase. Any waiver of rights must be in writing. If a provision is unlawful, the rest remains enforceable. There is no agency or employment relationship created. You waive defenses related to the form of these Terms.

19. Contact Us

For questions or to resolve a complaint, contact us at: [email protected]

20. Data Protection and GDPR Compliance

We are committed to protecting your data and complying with all applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and equivalent UK and local laws.

Our role:

  • When we process personal data on behalf of our customers (e.g. analyzing customer interactions), we act as a data processor.

  • When we collect and process personal data directly from website visitors, prospective clients, or business contacts, we act as a data controller.

Legal bases for processing:
We process personal data only where a legal basis exists under GDPR, including:

  • Performance of a contract (providing our Services).

  • Compliance with legal obligations.

  • Legitimate interests (improving Services, ensuring security).

  • Consent (where required, e.g. marketing).

Data subject rights:
Under GDPR, EU/UK individuals have the right to:

  • Access their personal data.

  • Request rectification or deletion.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time (where processing is based on consent).

Requests can be submitted at [email protected], and we will respond in accordance with GDPR timelines.

Cross-border transfers:
Where personal data is transferred outside the EU/EEA/UK (e.g. to the US), we ensure adequate safeguards are in place, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent lawful transfer mechanisms.

Sub-processors:
We use carefully selected sub-processors (including AWS and OpenAI) under written agreements that ensure GDPR-level safeguards. A current list of sub-processors is available on request.

Data retention:
Personal data is retained only as long as necessary for the purposes outlined, or as required by law. Upon termination of the contract, personal data processed on behalf of clients will be deleted or returned, unless legal obligations require retention.

Security:
We implement appropriate technical and organizational measures to protect data, including encryption in transit and at rest, access controls, monitoring, and regular security reviews, in line with Art. 32 GDPR.

Representative and DPO:
If required under GDPR, we will appoint an EU representative and/or Data Protection Officer. Contact details will be made available to clients.

We review and update our compliance controls regularly in line with regulatory changes.