Terms and conditions

Terms and Conditions

Effective Date: April 21, 2025

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Rulebase Technologies Inc., located at 111B S Governors Ave, Dover, Delaware, 19904 ("Company," "we," "us," or "our"), concerning your access to and use of our AI-powered fraud detection and QA tools for contact centers and financial services, and any related products or services (collectively, the "Services").

You can contact us by email at [email protected] or by mail at Rulebase Technologies Inc., 111B S Governors Ave, Dover, Delaware, 19904, USA.

By accessing the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted to the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right to make changes or modifications at any time and for any reason. Updates will be posted with the updated "Last revised" date. It is your responsibility to check these Terms periodically.

Table of Contents

  1. Our Services

  2. Intellectual Property Rights

  3. User Representations

  4. Prohibited Activities

  5. User Generated Contributions

  6. Contribution License

  7. Services Management

  8. Term and Termination

  9. Modifications and Interruptions

  10. Governing Law

  11. Dispute Resolution

  12. Corrections

  13. Disclaimer

  14. Limitations of Liability

  15. Indemnification

  16. User Data

  17. Electronic Communications, Transactions, and Signatures

  18. Miscellaneous

  19. Contact Us

  20. Data Protection Compliance

1. Our Services
Rulebase provides AI-driven fraud detection and QA tools as a SaaS offering. The Services are not intended for use in jurisdictions where such use would violate law or require registration. Users accessing from outside the U.S. or EU are responsible for local compliance.

2. Intellectual Property Rights
All source code, databases, software, designs, and related content are the intellectual property of Rulebase. You receive a limited, non-exclusive license for personal/internal business use only. Any unauthorized copying, modification, or distribution is prohibited.

3. User Representations
You confirm that you:

  • Are legally capable and not a minor

  • Will not use the Services for illegal purposes

  • Will not access via automated tools unless authorized

4. Prohibited Activities
You agree not to:

  • Scrape, reverse engineer, or abuse the system

  • Use for harassment, abuse, or exploitation

  • Circumvent security or harm the platform's integrity

  • Compete commercially using our platform

5. User Generated Contributions
You may provide suggestions, feedback, or comments. Rulebase owns all rights to submitted feedback.

6. Contribution License
By submitting content, you grant us a non-exclusive, royalty-free license to use it. You retain ownership, but we may use it without compensation.

7. Services Management
We may monitor, restrict, or remove content and accounts for violation of these Terms. We also reserve the right to manage system integrity.

8. Term and Termination
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

9. Modifications and Interruptions
We may change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

10. Governing Law
These Terms are governed by the laws of the State of Delaware and relevant U.S. and EU regulations.

11. Dispute Resolution
Disputes shall be resolved via binding arbitration in Delaware. No class actions are permitted.

Restrictions:

  • Arbitration shall be limited to disputes between the parties individually.

  • No arbitration shall be joined with other proceedings.

  • No class action procedures allowed.

  • No disputes brought in representative capacity.

Exceptions to Arbitration:
Disputes related to:

  • Intellectual property rights

  • Allegations of theft, piracy, invasion of privacy, unauthorized use

  • Injunctive relief

12. Corrections
We reserve the right to correct errors, inaccuracies, or omissions at any time without notice.

13. Disclaimer
The Services are provided on an “as is” and “as available” basis. You agree that your use of the Services will be at your sole risk. We disclaim all warranties, express or implied. We assume no liability for:

  • Errors or inaccuracies

  • Personal injury or property damage

  • Unauthorized access

  • Interruptions or bugs/viruses

  • Loss/damage from use of content or third-party services linked through the platform

14. Limitations of Liability
Our liability is limited to the lesser of the amount paid in the past 12 months or $10,000. Certain jurisdictions do not allow limitations — if so, those terms may not apply to you.

15. Indemnification
You agree to defend, indemnify, and hold us harmless from any third-party claims due to:

  • Your use of the Services

  • Breach of these Terms

  • Violation of any rights, including IP rights

  • Any harmful act toward another user

16. User Data
We store CRM data and customer audio with redacted PII. Data is hosted in the EU for EU clients and the US for US clients. We act as a data processor and use subprocessors including AWS and OpenAI. You are solely responsible for backing up your data.

17. Electronic Communications, Transactions, and Signatures
You consent to receive communications electronically and agree that all agreements, notices, and records provided electronically satisfy legal requirements. You waive rights requiring original signatures or non-electronic delivery.

18. Miscellaneous
These Terms constitute the entire agreement between you and Rulebase. Any waiver of rights must be in writing. If a provision is unlawful, the rest remains enforceable. There is no agency or employment relationship created. You waive defenses related to the form of these Terms.

19. Contact Us For questions or to resolve a complaint, contact us at: [email protected]

20. Data Protection Compliance We are committed to protecting your data and complying with all relevant data protection legislation, including:

  • GDPR (EU General Data Protection Regulation)

    • We act as a data processor under GDPR and only process personal data on behalf of and according to instructions from our clients.

    • Personal data is stored only in the relevant jurisdiction (EU clients’ data stays in the EU; US clients’ data in the US).

    • Data subjects have rights under GDPR (access, rectification, deletion, objection, data portability), and clients are responsible for facilitating these rights for their users.

    • We have a signed Data Processing Agreement (DPA) with all applicable clients and subprocessors.

  • CCPA (California Consumer Privacy Act)

    • We do not sell user data.

    • California residents have the right to know what personal data we collect, request deletion, and opt out of any data sharing classified as "sale."

    • We process data solely for service provision and in accordance with customer contracts.

If you are a user based in the EU or California and wish to exercise your data rights, please contact us at [email protected].

We maintain records of processing activities and ensure subprocessors (including AWS and OpenAI) adhere to strict confidentiality and security obligations. All data is encrypted in transit and at rest.

We review and update our compliance controls regularly in line with regulatory changes.