Built for operations teams
We score 100% of interactions against your QA standards in real time. Tickets that fall below threshold are flagged for manual review, so your team can focus where it counts without missing a thing.
Backed and built by teams from
Complex QA standards, simplified.
Evaluate each ticket against your QA standards—authentication steps, tone, compliance, and autofail rules included. Anything that falls short is flagged for manual review, so your team can focus where it matters most.
Complex evaluation criterias, done easy
Score every interaction against detailed rubrics—like authentication, empathy, compliance, and tone.
Instant alerts & workflows
We automatically flag SLA breaches, policy violations, and high-risk issues—then route them to the right people with built-in workflows, so nothing slips through the cracks.
High-risk issue detection
Automatically categorize every issue into product or service themes, and surface the top complaints driving churn, frustration, or escalation.
Seamlessly connects to your CRM, helpdesk, and comms tools in minutes.
