100%
of customer conversations reviewed in real time
10x
faster complaint resolution
1/10
the cost to resolve a dispute, end to end
100%
of customer conversations reviewed in real time
10x
faster complaint resolution
1/10
the cost to resolve a dispute, end to end
Agents on the loop, not in the loop.
Rulebase agents review and score every customer interaction in real time, then spin up sub-agents to fix issues before customers feel them. Complaints resolved 10x faster. 3x fewer escalations.
Your team is scaling. Your visibility is shrinking.
Your team is scaling. Your visibility is shrinking.
More products, more channels, more agents — but the same 2-5% sample. Disputes sit unnoticed. Complaints compound. Your best QA people are grading tickets instead of driving strategy. You need leading indicators, not lagging ones.
You review 2-5% of conversations. After the fact.
You review 2-5% of conversations. After the fact.
QA teams sample a fraction of conversations days after they happen. By the time you spot a dispute pattern, a compliance gap, or a churn signal — customers have already left or escalated. You find out what went wrong after it already happened.
QA teams sample a fraction of conversations days after they happen. By the time you spot a dispute pattern, a compliance gap, or a churn signal — customers have already left or escalated. You find out what went wrong after it already happened.
Today reviews are
Manual
Slow
Not representative
