Built for operations teams
Real-time QA.
Zero blind spots.
Review and support every customer interaction using AI, automatically route high-risk issues and get customer insights at speed.
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Compatible with
Review every interaction
Say goodbye to random sampling. Score every ticket, every call, every time. Audit every interaction automatically to catch violations before they escalate.
Centralised view of all your agents
Beam brings up past conversations, context, and outcomes—so agents never start from scratch.
Turn agent coaching into real time assistance
Support agents while they work — not just in reviews after the fact. Deliver live guidance, suggestions, and compliant actions right when it matters.
Instant alerts & workflows
We automatically flag SLA breaches, policy violations, and high-risk issues—then route them to the right people with built-in workflows, so nothing slips through the cracks.
