MCP for Freshdesk

MCP built for Freshdesk. Read every ticket and chat from Claude, ChatGPT or Gemini — see what customers keep contacting you about, catch the tickets nobody answered, check what the bot really deflected. Comes with 149 skills built in.

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Freshdesk and MCP

Freshworks publishes no MCP server, so an AI client cannot read Freshdesk at all.

Is there an MCP server for Freshdesk?
Freshworks does not publish one. A few community servers exist on GitHub, but nothing first-party and nothing supported. Rulebase gives you a supported one: sync Freshdesk into Rulebase and connect your AI client to the Rulebase MCP server.
Does this work on the free Freshdesk plan?
Yes. The sync reads through the API your plan already exposes, so a team on the free tier gets the same conversation record as one on Pro.
What does it cost to try?
The skills are free and open source — `npx rulebase-skills install --all`. They run vendor-neutral against any conversation export. The MCP server needs a Rulebase workspace, which is where the Freshdesk sync lives.

Other platforms: MCP for Zendesk, MCP for Help Scout, MCP for Crisp, MCP for Aircall, MCP for Five9, MCP for Genesys Cloud CX, MCP for NICE CXone, MCP for Avaya. Browse all 149 skills.

Compliance and security
guardrails built in.

SOC 2 Type II. GDPR. PCI DSS. Zero AI training on your data. Built for the compliance demands of regulated financial services.

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SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our operations in Ireland, we operate under GDPR – the world's strictest standard for data privacy.

PCI DSS

We protect cardholder and payment data in line with PCI DSS standards, ensuring secure processing across all transactions.

Encryption

We encrypt your data with AES-256 at rest and TLS in transit, ensuring end-to-end protection for every byte.

Review every conversation. Act on what it finds.

AI for customer operations, built for financial services. Specialist agents chase every issue to resolution and every stalled customer to activation.

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