Skills Compliance

Third-party risk in outsourced support

You can outsource the work. You cannot outsource the obligation — in most regulated sectors the accountability for outcomes, and for the personal data, stays with you.

ComplianceEvidence and auditPlaybookAny helpdeskRead-only
Installnpx rulebase-skills install cx-third-party-risk

When to use it

Reach for this when someone says any of these — they are the phrases the skill itself triggers on:

  • review our BPO's data handling
  • vendor risk assessment for our outsourcer
  • are our partners compliant

How it works

The method, in the order the skill runs it. The full procedure — tables, worked examples and the edge cases — is in the skill itself.

  1. Test against the work, not the questionnaire

    The strongest oversight evidence comes from data you already hold: Vulnerability recognition rate. Same logic, higher stakes, Adherence to your scripts and disclosures, where those are required.

  2. Data protection specifics

    Whether a given arrangement is lawful — the transfer basis, the contractual terms — is a legal determination. Surface the facts precisely and route them.

  3. Access and joiner-mover-leaver

    A recurring and easily-tested finding: Is there privileged access.

Related skills

Free and open source, and vendor-neutral — it reads the conversations from whichever helpdesk you already run. Browse all 149 skills · connect your helpdesk over MCP · source on GitHub

Review every conversation. Act on what it finds.

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